Return & Exchange Policy

Return Policy

All goods sold are non-refundable and non-returnable.

Exchange Policy

We strive to provide you a hassle-free purchasing experience. Should an error occur or an item be received in unsatisfactory condition for the reasons below, we would offer you an exchange:

  1. Incorrect order received; or
  2. Defective item(s) received; or
  3. Change of size: applicable to BAUERFEIND products only. We allow exchange of size once, free of charge. Do take extra care when trying on and taking off the product. Any signs or marking of damage or being used found on product(s) due to improper handling or wearing may result in exchange being denied.
All exchange requests must be submitted within 7 days upon receipt of goods, first by contacting our Support team, followed by completing the Product Return form online.

  • Upon receipt of your returned goods, we will process your exchange within 7 days.
  • All goods must be returned, along with its packaging box and user manual (where applicable), unused and in its original condition.
  • Return postage will be borne by customers.
  • In the event of phased out or out of stock items, we reserve the right to issue a refund or to replace with product with equivalent value.

Should you have any concern or question please kindly get in touch with us. Thank you for your support!